Water damage & flooded basement help in Glencoe, IL

Who to call

• Public Works: (847) 835-4111, business hours 8 am–4:30 pm.
• After hours: Public Safety non-emergency, (847) 835-4112.
• Restoration help: (847) 000-0000, a free referral to an independent provider.

The Village advises residents to get help from Public Works before calling a private contractor. Staff can help troubleshoot and recommend corrective actions.

Signs it's a sanitary backup

Glencoe lists these examples: water backing up through a floor drain, a lower-level toilet backing up, or a lower-level laundry sink backing up.

About the system

The Village maintains nearly 40 miles of public sanitary sewer main and delivers wastewater to the Metropolitan Water Reclamation District for treatment. Glencoe calls inflow and infiltration, or rainwater getting into sanitary sewers, a major problem in several North Shore communities. In 2017 it relaunched a condition assessment of its collection system under MWRD's Inflow and Infiltration Control Program.

Sanitary Sewer Flood Prevention Rebate Program

Glencoe offers a rebate for installing flood control systems and overhead sewer systems. Get the current application and amounts from Public Works or the Village's sanitary sewer page before you sign a contract.

Village prevention tips

• Install a flood control or overhead sewer system on your sanitary service
• Stand pipes or caps on problem floor drains
• Clear or cover window wells
• Direct downspouts away from the house; regrade as needed
• Battery backup on the sump pump
• Annual inspection of storm and sanitary lines

Also useful

• Sewer backup guide
• Flooded basement guide
• Illinois insurance claim tips
• Check your FEMA flood zone

Other towns

• Highland Park
• Highwood
• Deerfield
• Lake Forest
• Lake Bluff
• Winnetka
• Wilmette
• Northbrook
• Glenview